We use Cookies to ensure our website functions properly, personalize content and advertisements, provide social media features, and analyze traffic. We also share information about your use of our site with our social media, advertising, and analytics partners.
FAQS
Q. What should I do if my computer won’t start after installing new memory?
A.
1. Reseat the memory: The memory module might not be properly seated. Remove it and firmly reinstall it, making sure the clips on both sides snap into place.
2. Try different slots: Test the memory in different slots to rule out any slot-related issues.
3. Test modules individually: Check each memory module one at a time to identify any faulty ones.
4. Update BIOS: Some motherboards require a BIOS update to properly recognize the memory.
5. Use memory diagnostic tools:
- Windows Memory Diagnostic: Press Windows + R, type `mdsched.exe`, then choose “Restart now and check for problems.”
If the issue persists after these steps, please contact customer support for further assistance.
Q. How to properly install memory?
A.
1. Shut down your computer and unplug it to prevent static damage.
2. Open the case and locate the memory slots.
3. Align the gold connectors and insert the memory module straight down, making sure the clips on both sides snap into place.
4. Restart your computer and enter the BIOS to verify the memory is recognized correctly.
Q. How can I check my computer's memory specifications?
A.
Windows:
- Open Task Manager → Performance → Memory to see capacity, speed, and number of slots used.
- Command Prompt: Press Win + R, type cmd, then enter the following command to check details:
wmic memorychip get manufacturer, partnumber, speed, capacity, formfactor
(Speed indicates frequency in MHz; formfactor shows 8 for desktop DIMM, 12 for laptop SODIMM.)
Mac:
- Click the Apple menu → About This Mac → System Report → Memory to view capacity, speed, manufacturer, and more.
Q. How can I tell if my memory (RAM) is faulty?
A.
- If your computer frequently crashes, shows a blue screen, or restarts on its own, it could be a memory issue.
- Try removing one memory stick at a time to see if that fixes the problem.
- Run the Windows Memory Diagnostic tool by pressing Windows + R, then typing mdsched.exe.
- You can also download and run MemTest86. If you find errors, it’s a good idea to replace your memory modules.
Q. Can I use RAM sticks with different capacities and speeds together?
A.
- Not recommended: Mixing memory modules with different speeds or capacities can cause stability issues, lower performance, or even prevent your computer from starting.
- Speed impact: When modules with different speeds are used, the system will run at the speed of the slowest one.
- Capacity impact: Mixing different memory sizes is possible but may disrupt dual-channel mode, resulting in reduced performance.
Q. Can DDR4 and DDR3 memory be used together?
A.
- Not compatible: DDR4 and DDR3 memory cannot be used interchangeably due to differences in slots and voltage.
- Different slots: DDR4 uses a 288-pin slot, while DDR3 uses a 240-pin slot, so they cannot be physically installed in the same slot.
Q. What is XMP? How do I enable XMP?
A.
- XMP (Extreme Memory Profile) is a memory overclocking feature that lets your RAM run at higher speeds.
- How to enable it:
1. Enter the BIOS/UEFI by pressing Del or F2 during startup.
2. Locate the XMP option, usually under the “AI Tweaker” or “Memory” tab.
3. Choose either XMP Profile 1 or Profile 2.
4. Save your changes and restart your computer.
Q. After installing the memory, the computer beeps at startup and won’t function properly. Why?
A.
- Check the installation: Make sure the memory module is fully seated in the slot.
- Clean the contacts: If you notice any oxidation, gently rub the gold contacts with a pencil eraser before reinstalling.
- Verify compatibility: Some systems may not support this memory; please consult your motherboard’s specifications.
Q. Why does the system show only half of the memory after installing new RAM?
A.
- Check system compatibility: Make sure your motherboard and operating system support the memory capacity.
- BIOS update: Some motherboards may not recognize the memory density, so it’s recommended to update your BIOS/UEFI before testing.
Q. Why doesn’t my memory run at the advertised maximum speed after installation?
A.
- Your motherboard and CPU may limit memory frequency, preventing it from reaching the advertised speed.
- Enable XMP (for Intel) or EXPO (for AMD) profiles on some overclocked memory to achieve the claimed speeds.
Q. What should I consider before upgrading my RAM?
A.
- Compatibility: Make sure the RAM type matches exactly (DDR3, DDR4, and DDR5 are not interchangeable).
- Frequency Matching: It’s best to use RAM sticks with the same speed (e.g., 3200MHz) to maintain optimal performance.
- Maximum Supported Capacity: Check your motherboard or laptop’s maximum RAM capacity (such as 32GB or 64GB).
- Slots and Dual Channel: Aim for a dual-channel setup—like 8GB x 2—for better performance compared to a single 16GB stick.
- Laptop vs. Desktop: Laptops use SODIMM memory, while desktops use DIMM; these are not compatible with each other.