Warranty services are provided for the materials and manufacturing processes of our digital storage products.
PRODUCT REGISTRATION
Product Warranty Service
Silicon Power Computer & Communications Inc. provides warranty service for our digital storage products. This warranty is subject to the following conditions: During the warranty period, under normal use, if a product fails due to manufacturing or material defects, Silicon Power will repair or replace the product at the same level, and customers will not be responsible for any labor or parts replacement costs. We may update or supplement these warranty terms periodically, with the most recent version on our website taking precedence.
However, this warranty does not apply to:
- Damage caused by accidents, intentional destruction, improper use (such as not following product instructions, using the product beyond its intended design purpose, or for fixture or testing purposes), or improper installation (such as use on incompatible or non-conforming equipment with the product's design).
- Misuse, abuse, neglect, unauthorized repairs, or unauthorized modifications or alterations of parts by the user.
- Products damaged by natural disasters or power issues, such as insufficient voltage, excessive or unstable power supply, or prolonged lithium battery charging.
- Product labels are unclear, damaged, missing, illegible, or visibly compromised.
- Products purchased through unauthorized distribution channels or secondhand resale markets.
- When the warranty seal or anti-tamper label is altered or damaged.
Disclaimer
- Important Data Backup Reminder: Before sending your SP Silicon Power product for repair, please back up all your existing data. We cannot guarantee data integrity during the repair process.
- Silicon Power is not responsible for any product damage or loss resulting from improper shipping or packaging during transit to our service center.
- Silicon Power will not be liable for any personal injury or loss arising from the application of this product in equipment where product defects or failures could result in death or injury. This includes, but is not limited to, medical or medical-related devices, aircraft, traffic control systems, disaster prevention systems, combustion systems, and nuclear facilities.
- To the maximum extent permitted by law, Silicon Power shall not be liable for any tort, indirect, incidental, or consequential damages arising from product use, including losses of profits, business investments, goodwill, data, or damages to other equipment used in conjunction with Silicon Power products.
Conditions Necessary for Warranty Fulfillment
When seeking warranty services from Silicon Power, consumers should provide one of the following supporting documents to verify the original purchase date of the product.
- Warranty Certificate
- Proof of Purchase
- Product Registration Details
Product Support & Service Information
If you've purchased a Silicon Power product and are experiencing issues that need repair, we recommend following the solutions below. This approach helps you quickly troubleshoot any usage concerns on your own or get fast, reliable service directly from Silicon Power.
- For product-related issues, you can check out our FAQs, software guides and user manuals in the downloads section, or use our compatibility search feature to quickly identify and troubleshoot any problems you might encounter.
- Simply return your product to your original place of purchase for hassle-free after-sales service, handled according to your dealer's warranty terms.
- You can submit your repair information through the [RMA Service] section on our website and mail your product to us.
- Silicon Power RMA Department 5F, No. 308-10, Section 1, Datong Road Xizhi District, New Taipei City 221 Taiwan
- Reach out to our customer service team for comprehensive after-sales support and service details tailored to your needs. Support Hours: Monday through Friday, 9:30 AM - 12:30 PM and 1:30 PM - 6:30 PM (Pacific Time). Need help after hours? Drop us a line via email and we'll get back to you!
- When you receive your repaired or replaced product back from us, please take a moment to verify everything is correct. If there are any issues with the quantity or specifications, simply reach out to our customer service team within three days of delivery. Please note that we're unable to process claims submitted after this timeframe.
Other Disclosures
- SP will either replace it with a refurbished、new one or repair it to be functionally equivalent to a new one. Hence, the repaired product that you receive might not be the one you originally sent.
- Due to ongoing technology or in case of discontinuity of any product, SP will be unable to repair the product, and therefore replace the product with a comparable one.
- The new, refurbished or functionally equivalent product provided by SP under the Warranty Service will be warranted for the remainder of the original warranty period.
- To continuously improve the quality and performance of our products, SP reserves the right to change the appearance, content or specifications of our products without prior notice.
- For limited Lifetime Warranty products, the warranty service starting from the original purchase date until the end of product life cycle. (The end of product life cycle is determined by SP).
- For more details, please check our [Warranty Policy]
Memory
Solid State Drives (SSDs)
USB Flash Drive
Memory Cards
Power Banks
Hard Drives(HDDs)
Accessories
| Duration of Warranty | Memory Module | Remarks |
|---|---|---|
| Limited Lifetime warranty | SP Memory Module |
| Duration of Warranty | SSD | Remarks |
|---|---|---|
| 5 years | SATA SSD S70, V70, S85, V85 & all PCIe SSD (except P32A80) |
SP SSDs warranty is covered by limited warranty since the date of purchase or TBW which is exceeded TBW threshold via SP tool box, whichever occurs first. For more details, please check our warranty policy. |
| 3 years | PCIe SSD P32A80, mSATA M10 & all SATA SSD (except S70、V70、S85、V85) |
SP SSDs warranty is covered by limited warranty since the date of purchase or TBW which is exceeded TBW threshold via SP tool box, whichever occurs first. For more details, please check our warranty policy. |
| 3 years | Full range of portable, external solid state drives
, and Thunderbolt T11 |
| Duration of Warranty | USB Flash Drives | Remarks |
|---|---|---|
| 5 years | USB Flash Drives (Excl. SP xDrive Z50、SP xDrive Z30) |
Flash drives purchased from SP before December 31st, 2018 will still be covered by a limited product lifetime warranty.
If you have any questions, please email us at
|
| 2 years | SP xDrive Z50、SP xDrive Z30 |
| Duration of Warranty | Memory Cards | Remarks |
|---|---|---|
| 10-Year Limited Warranty | microSD Card (Inspire Card、Hypera microSDXC Express) |
Warranty conditions do not apply to the following usage scenarios or devices: A. Video and surveillance monitoring devices |
| 5 years |
SD/microSD Memory Cards (including our Superior Pro, Superior, Elite, and Class 10/6/4 series), full range of CF Cards |
Memory cards purchased from SP before December 31st, 2018 will still be covered by a limited product lifetime warranty. The warranty conditions do not apply to the following usage scenarios or devices: A. Video conference call and security monitoring devices B. Car cam recording devices C. Digital Signage Player D. Continuous data recording devices E. Networking surveillance cameras
|
| 2 years | microSD High Endurance/microSD Golden Superior Cards | |
| 1 years | microSD Golden/ microSD Golden Elite Series Cards |
| Duration of Warranty | Power Banks | Remarks |
|---|---|---|
| 13 months, 24 months (EU) | Silicon Power Power Bank |
| Duration of Warranty | HDD | Remarks |
|---|---|---|
| 3 years | Full range of portable, external hard drives | |
| 2 years | All External Enclosures |
| Duration of Warranty | Accessories | Remarks |
|---|---|---|
| 2 years | All card readers (except Boost SU20, Handy 3-in-1) | |
| 1.5 years | Boost SU20 | |
| 1 year | Handy 33 in 1 | |
| 12 months | Blast Plug | |
| 12 months | Boost Link | |
| 12 months | Boost Charger、Car Charge | |
| 12 months | Wireless Charger | |
| 12 months | Power adapters | |
| 3 months | USB cable |