/* CSS Document */
.queryBox .chatBox .uploadBox {
  -webkit-transition: all 0.4s;
  transition: all 0.4s;
}

.formBox {
  padding-top: 30px;
}

.correspondBox {
  width: 100%;
  -ms-flex-wrap: wrap;
      flex-wrap: wrap;
  display: none;
}

.searchFormBox.formBox {
  max-width: 740px;
  margin: 0 auto;
  border-radius: 10px;
  background-color: #f1f1f1;
  padding: 60px 0;
}
@media (max-width: 640px) {
  .searchFormBox.formBox {
    padding: 60px 20px;
  }
}
.searchFormBox.formBox .note {
  color: #272626;
  font-size: 18px;
  line-height: 1.33;
  letter-spacing: 0.9px;
  max-width: 450px;
  width: 100%;
  text-align: center;
  margin: 0 auto;
  padding-bottom: 15px;
}
@media (max-width: 480px) {
  .searchFormBox.formBox .note {
    font-size: 17px;
    letter-spacing: 0.85px;
  }
}
.searchFormBox.formBox .formList {
  margin-left: auto;
  margin-right: auto;
  max-width: 486px;
}
.searchFormBox.formBox .columnInput,
.searchFormBox.formBox .columnSelect,
.searchFormBox.formBox .columnArea {
  border: 1px solid #ffffff;
  background-color: #ffffff;
}
.searchFormBox.formBox .columnTitle {
  margin-bottom: 10px;
}
.searchFormBox.formBox .btnBox {
  margin-top: 5px;
}

.queryBox .topBox .title {
  color: #272626;
  font-size: 30px;
  letter-spacing: 0.6px;
  padding-bottom: 20px;
}
@media (max-width: 768px) {
  .queryBox .topBox .title {
    font-size: 25px;
    letter-spacing: 0.5px;
  }
}
@media (max-width: 480px) {
  .queryBox .topBox .title {
    font-size: 23px;
    letter-spacing: 0.46px;
  }
}
.queryBox .qaBox {
  padding-top: 50px;
}
.queryBox .qaBox .qaItem:not(:last-child) {
  padding-bottom: 20px;
}
.queryBox .qaBox .qaItem.service .textBox {
  background-color: #f3f5f9;
}
.queryBox .qaBox .qaItem.customer {
  -webkit-box-pack: end;
      -ms-flex-pack: end;
          justify-content: flex-end;
}
.queryBox .qaBox .qaItem.customer .textBox {
  width: -webkit-fit-content;
  width: -moz-fit-content;
  width: fit-content;
  margin-right: 0;
  margin-left: auto;
  background-color: #4a4a4a;
}
.queryBox .qaBox .qaItem.customer .textBox .txt {
  color: #ffffff;
}
.queryBox .qaBox .item {
  display: -webkit-box;
  display: -ms-flexbox;
  display: flex;
}
.queryBox .qaBox .left {
  width: 124px;
  padding-left: 17px;
}
@media (max-width: 992px) {
  .queryBox .qaBox .left {
    padding-left: 0;
    width: 110px;
  }
}
@media (max-width: 768px) {
  .queryBox .qaBox .left {
    width: 80px;
  }
}
@media (max-width: 480px) {
  .queryBox .qaBox .left {
    width: 65px;
  }
}
@media (max-width: 375px) {
  .queryBox .qaBox .left {
    width: 55px;
  }
}
.queryBox .qaBox .right {
  width: calc(100% - 124px);
  margin-right: 0;
  margin-left: auto;
}
@media (max-width: 992px) {
  .queryBox .qaBox .right {
    width: calc(100% - 110px);
  }
}
@media (max-width: 768px) {
  .queryBox .qaBox .right {
    width: calc(100% - 80px);
  }
}
@media (max-width: 480px) {
  .queryBox .qaBox .right {
    width: calc(100% - 65px);
  }
}
@media (max-width: 375px) {
  .queryBox .qaBox .right {
    width: calc(100% - 55px);
  }
}
.queryBox .qaBox .icon {
  width: 82px;
  height: 82px;
  display: -webkit-box;
  display: -ms-flexbox;
  display: flex;
  -webkit-box-align: center;
      -ms-flex-align: center;
          align-items: center;
  -webkit-box-pack: center;
      -ms-flex-pack: center;
          justify-content: center;
  border-radius: 50%;
  background-color: #ffffff;
  -webkit-box-shadow: 0px 1px 20px 0px rgba(0, 0, 0, 0.11);
          box-shadow: 0px 1px 20px 0px rgba(0, 0, 0, 0.11);
}
@media (max-width: 768px) {
  .queryBox .qaBox .icon {
    width: 65px;
    height: 65px;
  }
  .queryBox .qaBox .icon .iconCustomerService2 {
    width: 42px;
    height: 33px;
  }
}
@media (max-width: 480px) {
  .queryBox .qaBox .icon {
    width: 50px;
    height: 50px;
  }
  .queryBox .qaBox .icon .iconCustomerService2 {
    width: 32px;
    height: 23px;
  }
}
@media (max-width: 375px) {
  .queryBox .qaBox .icon {
    width: 44px;
    height: 44px;
  }
  .queryBox .qaBox .icon .iconCustomerService2 {
    width: 30px;
    height: 21px;
  }
}
.queryBox .qaBox .textBox {
  border-radius: 10px;
  padding: 30px 55px;
}
@media (max-width: 992px) {
  .queryBox .qaBox .textBox {
    padding: 30px;
  }
}
@media (max-width: 480px) {
  .queryBox .qaBox .textBox {
    padding: 20px;
  }
}
@media (max-width: 375px) {
  .queryBox .qaBox .textBox {
    padding: 20px 15px;
  }
}
.queryBox .qaBox .textBox .title {
  color: #272626;
  font-size: 18px;
  line-height: 1.33;
  font-weight: 500;
  letter-spacing: 0.9px;
  padding-bottom: 5px;
}
@media (max-width: 768px) {
  .queryBox .qaBox .textBox .title {
    font-size: 17px;
    letter-spacing: 0.85px;
  }
}
.queryBox .qaBox .textBox .txt {
  color: #4f4f4f;
  font-size: 16px;
  line-height: 1.6;
  word-break: break-all;
  letter-spacing: 0.8px;
}
@media (max-width: 768px) {
  .queryBox .qaBox .textBox .txt {
    font-size: 15px;
    letter-spacing: 0.75px;
  }
}
.queryBox .qaBox .textBox .link .txt {
  padding-right: 25px;
}
@media (max-width: 992px) {
  .queryBox .qaBox .textBox .link .txt {
    padding-right: 10px;
  }
}
@media (max-width: 537px) {
  .queryBox .qaBox .textBox .link .txt {
    display: block;
    padding-right: 0;
  }
}
.queryBox .qaBox .textBox .link a {
  color: #0048ff;
  display: inline-block;
  font-family: "Noto Sans TC", "Microsoft JhengHei", sans-serif;
}
@media (max-width: 537px) {
  .queryBox .qaBox .textBox .link a {
    display: block;
  }
}
@media (min-width: 1181px) {
  .queryBox .qaBox .textBox .link a:hover {
    color: #f14595;
  }
}
.queryBox .qaBox .btnBox {
  text-align: right;
}
.queryBox .qaBox .btnBox .btn {
  padding-right: 23px;
}
.queryBox .qaBox .btnBox .btn svg {
  margin-left: 5px;
}
.queryBox .qaBox .bottomBox {
  display: -webkit-box;
  display: -ms-flexbox;
  display: flex;
  -webkit-box-align: center;
      -ms-flex-align: center;
          align-items: center;
  -webkit-box-pack: justify;
      -ms-flex-pack: justify;
          justify-content: space-between;
  padding-top: 50px;
}
@media (max-width: 992px) {
  .queryBox .qaBox .bottomBox {
    -webkit-box-orient: vertical;
    -webkit-box-direction: normal;
        -ms-flex-direction: column;
            flex-direction: column;
    -webkit-box-align: end;
        -ms-flex-align: end;
            align-items: flex-end;
  }
}
.queryBox .qaBox .dateBox {
  display: -webkit-box;
  display: -ms-flexbox;
  display: flex;
  -webkit-box-align: center;
      -ms-flex-align: center;
          align-items: center;
  -webkit-box-pack: end;
      -ms-flex-pack: end;
          justify-content: flex-end;
  color: #a8a8a8;
  font-size: 15px;
  line-height: 1.6;
  letter-spacing: 0.75px;
  padding-top: 10px;
}
@media (max-width: 992px) {
  .queryBox .qaBox .dateBox {
    width: 100%;
  }
}
@media (max-width: 414px) {
  .queryBox .qaBox .dateBox {
    font-size: 14px;
    letter-spacing: 0.7px;
    padding-top: 20px;
  }
}
.queryBox .qaBox .dateBox .time {
  padding-left: 20px;
}
@media (max-width: 992px) {
  .queryBox .qaBox .dateBox .time {
    padding-left: 10px;
  }
}
.queryBox .chatBox {
  padding-top: 37px;
  margin-top: 37px;
  border-top: 1px solid #c7c7c7;
}
@media (max-width: 480px) {
  .queryBox .chatBox {
    padding-top: 30px;
    margin-top: 30px;
  }
}
.queryBox .chatBox .item {
  display: -webkit-box;
  display: -ms-flexbox;
  display: flex;
}
.queryBox .chatBox .left {
  width: 124px;
  padding-left: 17px;
  position: relative;
}
@media (max-width: 992px) {
  .queryBox .chatBox .left {
    padding-left: 0;
    width: 110px;
  }
}
@media (max-width: 768px) {
  .queryBox .chatBox .left {
    width: 80px;
  }
}
@media (max-width: 480px) {
  .queryBox .chatBox .left {
    width: 65px;
  }
}
@media (max-width: 375px) {
  .queryBox .chatBox .left {
    width: 55px;
  }
}
.queryBox .chatBox .right {
  width: calc(100% - 124px);
}
@media (max-width: 992px) {
  .queryBox .chatBox .right {
    width: calc(100% - 110px);
  }
}
@media (max-width: 768px) {
  .queryBox .chatBox .right {
    width: calc(100% - 80px);
  }
}
@media (max-width: 480px) {
  .queryBox .chatBox .right {
    width: calc(100% - 65px);
  }
}
@media (max-width: 375px) {
  .queryBox .chatBox .right {
    width: calc(100% - 55px);
  }
}
.queryBox .chatBox .uploadLabel {
  cursor: pointer;
}
@media (min-width: 1181px) {
  .queryBox .chatBox .uploadLabel:hover .uploadBox {
    background-color: #4a4a4a;
  }
}
.queryBox .chatBox .uploadBox {
  width: 82px;
  height: 82px;
  display: -webkit-box;
  display: -ms-flexbox;
  display: flex;
  -webkit-box-align: center;
      -ms-flex-align: center;
          align-items: center;
  -webkit-box-pack: center;
      -ms-flex-pack: center;
          justify-content: center;
  border-radius: 50%;
  padding-left: 4px;
  padding-top: 5px;
  background-color: #f14595;
  -webkit-box-shadow: 0px 1px 20px 0px rgba(0, 0, 0, 0.11);
          box-shadow: 0px 1px 20px 0px rgba(0, 0, 0, 0.11);
  position: relative;
}
@media (max-width: 768px) {
  .queryBox .chatBox .uploadBox {
    width: 65px;
    height: 65px;
    padding-left: 3px;
  }
  .queryBox .chatBox .uploadBox .iconUploadImage {
    width: 34px;
    height: 24px;
  }
}
@media (max-width: 480px) {
  .queryBox .chatBox .uploadBox {
    width: 50px;
    height: 50px;
    padding-left: 2px;
    padding-top: 3px;
  }
  .queryBox .chatBox .uploadBox .iconUploadImage {
    width: 29px;
    height: 19px;
  }
}
@media (max-width: 375px) {
  .queryBox .chatBox .uploadBox {
    width: 44px;
    height: 44px;
  }
  .queryBox .chatBox .uploadBox .iconUploadImage {
    width: 26px;
    height: 16px;
  }
}
.queryBox .chatBox .uploadBox svg {
  pointer-events: none;
}
.queryBox .chatBox .uploadBox input {
  position: absolute;
  inset: 0;
  z-index: 2;
  margin: auto;
  opacity: 0;
}
.queryBox .chatBox .tips {
  padding-top: 10px;
  margin-left: -17px;
  text-align: center;
}
.queryBox .chatBox .tips .big {
  font-size: 16px;
  line-height: 1.5;
  letter-spacing: 0.8px;
}
.queryBox .chatBox .tips .small {
  font-size: 13px;
  color: #aaa;
  line-height: 1.6;
  letter-spacing: 0.75px;
}
.queryBox .chatBox .columnArea {
  display: block;
  width: 100%;
  border-radius: 10px;
  border: 1px solid #c7c7c7;
  background-color: #ffffff;
  padding: 28px 55px;
  height: 140px;
  color: #ababab;
  font-size: 16px;
  line-height: 1.5;
  letter-spacing: 0.8px;
}
@media (max-width: 768px) {
  .queryBox .chatBox .columnArea {
    padding: 20px 30px;
  }
}
@media (max-width: 480px) {
  .queryBox .chatBox .columnArea {
    padding: 20px;
  }
}
@media (max-width: 375px) {
  .queryBox .chatBox .columnArea {
    padding: 15px;
  }
}
.queryBox .chatBox .columnArea::-webkit-input-placeholder {
  color: #ababab;
}
.queryBox .chatBox .columnArea::-moz-placeholder {
  color: #ababab;
}
.queryBox .chatBox .columnArea:-ms-input-placeholder {
  color: #ababab;
}
.queryBox .chatBox .columnArea::-ms-input-placeholder {
  color: #ababab;
}
.queryBox .chatBox .columnArea::placeholder {
  color: #ababab;
}
.queryBox .chatBox .columnArea::-webkit-input-placeholder {
  color: #ababab;
}
.queryBox .chatBox .columnArea:-ms-input-placeholder {
  color: #ababab;
}
.queryBox .chatBox .columnArea::-moz-placeholder {
  color: #ababab;
  opacity: 1;
}
.queryBox .chatBox .btnBox {
  text-align: right;
}
@media (max-width: 480px) {
  .queryBox .chatBox .btnBox {
    text-align: center;
    margin-top: 30px;
  }
}
.queryBox .tipsBox {
  color: red;
  font-size: 20px;
  letter-spacing: 0.4px;
  padding: 50px;
  text-align: center;
  border-radius: 20px;
  border: 1px dashed red;
  margin-top: 50px;
}

.topFormBox .topFormItem:not(:last-child) {
  padding-bottom: 25px;
}
@media (max-width: 768px) {
  .topFormBox .topFormItem:not(:last-child) {
    padding-bottom: 20px;
  }
}
.topFormBox .topFormItem.relatedFiles .right .btnBox {
  display: -webkit-inline-box;
  display: -ms-inline-flexbox;
  display: inline-flex;
  margin-top: 10px;
  margin-bottom: 10px;
}
.topFormBox .topFormItem.relatedFiles .right .btnBox:not(:last-child) {
  margin-right: 10px;
}
.topFormBox .item {
  display: -webkit-box;
  display: -ms-flexbox;
  display: flex;
  -webkit-box-align: center;
      -ms-flex-align: center;
          align-items: center;
  width: 100%;
  font-size: 18px;
  line-height: 1.33;
  letter-spacing: 0.9px;
}
@media (max-width: 768px) {
  .topFormBox .item {
    font-size: 16px;
    letter-spacing: 0.8px;
  }
}
@media (max-width: 600px) {
  .topFormBox .item {
    -webkit-box-orient: vertical;
    -webkit-box-direction: normal;
        -ms-flex-direction: column;
            flex-direction: column;
    -webkit-box-align: start;
        -ms-flex-align: start;
            align-items: flex-start;
  }
}
.topFormBox .left {
  color: #272626;
  width: 180px;
  -ms-flex-negative: 0;
      flex-shrink: 0;
  padding-right: 10px;
}
@media (max-width: 1180px) {
  .topFormBox .left {
    width: 155px;
  }
}
@media (max-width: 768px) {
  .topFormBox .left {
    width: 130px;
  }
}
@media (max-width: 600px) {
  .topFormBox .left {
    width: 100%;
    padding-right: 0;
    padding-bottom: 10px;
  }
}
.topFormBox .right {
  color: #6c6b6b;
  width: calc(100% - 180px);
}
@media (max-width: 1180px) {
  .topFormBox .right {
    width: calc(100% - 155px);
  }
}
@media (max-width: 768px) {
  .topFormBox .right {
    width: calc(100% - 130px);
  }
}
@media (max-width: 600px) {
  .topFormBox .right {
    width: 100%;
  }
}
.topFormBox .btnBox {
  margin-top: 0;
}